Follow us
+57 (320) 826 3483
ES·EN
Contact us
Marca
Menu
Solutions

Cloud

SaaS

Data

Security

Engagement

View all cloud solutionsView all application solutionsView all data solutionsView all security solutions
Platforms

Cloud

SaaS

Data

Security

Engagement

View all cloud platformsView all application platformsView all data platformsView all security platforms
Industries

Sectors

More industries

Industries

Our experts understand your industry and its challenges. We deliver tailored solutions for day-to-day operations and long-term growth.

Resources

Content

Insights

The team

Founded in 2021, we are a young and dynamic company. Meet the team and discover our core capabilities.

About

Company

Culture

Press room

Join the team: careers
Contact us
DDOSCOM Help Center

Find the right channel to get help

We centralize the available channels so you can contact DDOSCOM, request technical guidance, or start a conversation with our team based on your need.

DDOSCOM understands the initial context first and then routes the request to the channel that best fits the case.

  • 4 available channels
  • Help Desk with Jira ticketing
SUPPORT CHANNELS

Choose the right channel for your request

Each channel helps with a different need. You can call for quick guidance, email support to explain your case, book a review when you need guidance, and use Help Desk to follow up on Jira tickets.

Phone

Available
When to use it
For immediate guidance when quick coordination is needed.
Best for
Operational incidents or urgent requests.
+57 (320) 826 3483 Call DDOSCOM

Dedicated support

Available
When to use it
For sharing a technical request with context and continuing the conversation by email.
Best for
Technical questions or support follow-up.
[email protected] Send request

Technical booking

Available
When to use it
For discussing your context, needs, constraints, or next steps with the team.
Best for
Guided orientation or path review.
Outlook Bookings session Book a technical session

Help Desk

Available
When to use it
For registering cases in Jira ticketing and keeping follow-up in one place.
Best for
Cases that require traceability.
Ticket portal Open ticket
Useful information

What to include in your request

Including these details in the first contact helps classify the request without adding friction or switching channels.

  • Organization name.
  • Related service or platform.
  • Brief description.
  • Impact or priority.
  • Available evidence, such as screenshots, messages, or logs.
  • Responsible contact.
NEXT STEP

Not sure which channel to use?

Tell us what you need to resolve and we will help route your request through the right channel. We can review your context, identify the best support path, and coordinate the next step with the right team.

Book a session Email support